Fixya Is a Reward Based Community For Solving Any Product Problem

It’s not any fun when our stuff breaks.  What do we do then? Take it back to the place we bought it and pay some crazy fee to get it fixed, or ship it off in the mail not to see our gadget for maybe weeks, unsure if when returned it will be fixed or not?  Fixya, a 2005 startup out of San Mateo, CA, offers a better solution.  Why not use the expertise of other consumers who own or owned the same products to offer solutions to the problems of their fellow consumers?

What’s So Great About Fixya?

Fixya is a portal and community for consumers seeking resolution to a problem with their product. It is not selling or promoting anything.  In fact, the company really does not interact with users or consumers unless there is a problem with the user’s account or the site itself.  Fixya is really about letting consumers interact with other consumers and letting them help each other.

Incentives

What’s so great about Fixya is that the company rewards its users with incentives to fix problems.  Every time a user (or experts as the site likes to classify them) solves a problem, he earns anywhere from 1 to 3 points.  There are three levels of experts, and an expert at the highest level receives 3 points for each solution. The other incentive is that after a user has accumulated 1500 points, he’s eligible to cash them in at the Fixya store. Most of the stuff is hats and t-shirts, but if the user accumulates 52,000 points he can get an Amazon Kindle Fire.

So How Does Fixya Work

Create a free account and from there you can add products you need an answer about, ask questions, or answer questions. You can also enhance your profile with a description of the kind of problems you’re good at fixing, then personalize with an avatar.

An account, however, is not really necessary to post a problem to the site. A search bar greets you when you first enter the site.  Just type in your question and click the “Ask” button.  From there the user can type in a description of his problem, find the product, then after a few more screens get a proposed answer or post it to the Fixya community and Facebook. Questions that haven’t been answered fall under an “unsolved” section.

So it really is the consumers or users who drive Fixya.  So far, this has been a successful formula for the company.  With 20 million monthly visitors (5 million on mobile devices), 700,000 experts, and over 40,000 brands represented on the site, it’s obvious that running a free site where users have control is a formula other Internet based companies should follow.  Plus, Fixya is a good representative of what the Internet should be, a place to freely exchange ideas and information.

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