Customer Success (Digital Home Loans Platform) – GAME CHANGING Fintech $110K +

Job Type: Full Time
Job Location: Sydney

Thanks for stopping by to explore this exciting BRAND new and exclusive role of Digital Customer Success Consultant.

Every now and then, actually more then than now, an amazeballs job pops up on our radar and we stop and really take stock of what we are working on.

I mean there are loads of Digital Customer Success roles in Sydney but I can honestly say very few of this calibre or uniqueness.

So yes we are excited to say the least!

Big Wave Digital is active in the Digital recruitment space and we currently have a terrific role for a Digital Customer Success Consultant working for a growing fintech platform.  They are literally writing the next page on how HOME LOANS are created and written.

This is NO BANK and you’ll be working in the mortgage loans SPACE.

Think disruptive force that will quite literally change how we apply and secure a loan – think what Tesla is to the traditional car industry.

You’ll get to join at a pivotal and exciting time in their trajectory.

Our client is looking for someone special and to be honest a role like this is not going to suit everyone, so if you fear working on something that is already changing the online lending landscape then perhaps this role is not for you.

They have cool offices in Sydney’s CBD and offer a friendly, smart, collaborative and high-performance culture.

Growing BIG TIME – that’s where you come in!

They also value:

– Ideas

– Smart innovation and

– Lateral creative problem solving

Time to read on.

OK, so you want to know more? Great.

Well perhaps we should cover what skills and experience will get you in the door to say “hi”.

  • Experience working in a Home Loans or Lending environment.
  • Note this role is all about the customer, on boarding, settlement and customer success.
  • You DO NOT need to be a qualified Broker this is about CUSTOMER SERVICE AND CUSTOMER SUCCESS
  • Managing inbound and service calls as required
  • Processing all mortgage servicing and variation requests
  • THIS ROLE IS unique as YOUR feedback on the product VIA doing this role will actually help Change AND Shape the Platform directly – NO WHERE ELSE WOULD YOU GET THIS OPPORTUNITY.
  • Of course you’ll have experience with lending concepts such as NCCP, KYC, Responsible Lending, Privacy and Anti-Money-Laundering
  • You’ll work closely with their product and credit teams
  • A natural PROBLEM SOLVER
  • Minimum 2 years+ as a digital Customer Service consultant
  • Exposure or experience to the LENDING industry would be required as this is a Digital Lender Platform.
  • Growth mindset
  • Attention to detail
  • Excellent communication skills
  • Hardworking but also able to have a laugh and not take yourself TOO seriously
  • High EQ
  • Collaborative TECH creative environment
  • Lateral, smart and creative problem solving encouraged
  • Ability to clearly articulate complex and technical ideas and thoughts to both technical and non-technical people with ease.

Other Benefits of the role:

Smart and passionate team

High End Coffee Machine

Chilled environment and team

This fintech is about to hit exponential growth

Salary range on offer of up to $110K + super

As you can probably gauge we are genuinely excited about the prospects of finding someone AMAZING to take on this new Digital Customer Lending Success Role

Are you up for the challenge? Only the most capable Customer Service guys ‘n gals need apply!

Send your resume in confidence to Keiran Hathorn

[email protected]

Apply for this position

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