ECommerce Operations Lead – Global business, great company culture – $80k + $100k + super

Job Category: eCommerce
Job Type: Full Time
Job Location: Sydney

E-Commerce Operations Lead

Calling all eCommerce Operation specialists – fantastic role to take you to the next level of your ecomm journey!

Here at Big Wave Digital, we partner with organisations and senior leadership teams to help them build, grow and develop exceptional teams. We specialise in digital, tech and sales – we are a people led business that takes pride in the companies we partner with – and this business is one of our favourites.

With the support of the Customer Success Manager, you’ll take the lead on the operational side of the ecommerce division – from customer service and experience to shipment and delivery – it’s a great role to sink your teeth into. You’ll develop, deliver and improve eComm initiatives, managing a range of projects and contributing to the overall success of the business.

You’ll be a key relationship builder, managing and influencing key stakeholders across internal teams and 3rd party partners to deliver the best outcomes for customers. I like to think of this role as the conductor of an orchestra – you help the team come together and see all the moving parts working in sync!

The role will see you working across several key areas:

  • Leading improvements to the delivery offer
  • Guaranteeing dispatch and delivery promises are met
  • Work with IT teams to ensure the technology drives customer experience
  • Select and manage suppliers and 3rd party partners
  • fast-track ideas and resolutions to ensure continuous improvement to the customer and team experience

Let’s look closer at what you’ll need to get in the door to say “Hi!”:

  • Experience in an ecommerce operations team: you know your way around home delivery, click and collect and customer experience
  • You have a continuous improvement mindset: you’ll ensure policies and procedures are fit for purpose
  • You’re innovative and creative: from brand awareness to new packaging, you are forward thinking and influencial
  • Great negotiation skills: showcase how you understand 3PL, warehouse and fulfilment, and working with vendors
  • You’re up to date with IT: technology underpins everything these days, especially in ecommerce!
  • Start up mentality: you can think on your feet, make educated decisions quickly and know what your competitors are doing well

Trust us, you want to apply for this role! Send your CV to Nicole – she’s our head of Digital recruitment and can’t wait to hear from you.

[email protected]

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