Are you a tech-savvy problem solver with a knack for rolling up your sleeves and getting things done? Do you thrive in an environment where you’re the go-to person for all things tech-related? Can you work autonomously and seek solutions out for yourself? If so, we’ve got an exciting opportunity for you!

We’re on the lookout for a Level 2/3 IT Support Wizard to join a dynamic team. Our clients are all about leveraging the latest technology to drive innovation and efficiency.

You’ll play a crucial role in keeping their systems running smoothly and their team members productive.

What You’ll Do:

• Problem Solver Extraordinaire: Tackling technical challenges head-on and finding innovative solutions is your bread and butter.
• Roll Up Your Sleeves Attitude: No task is too big or too small for you. You’re not afraid to dive in and get your hands dirty to get the job done.
• Microsoft Stack Master: We’re all about that Microsoft suite life, so a strong understanding of Microsoft technologies is a must.
• Integration Expert: You’ll be responsible for integrating SaaS and internet technologies seamlessly into our systems.
• Tech Support Guru: As the go-to person for tech-support questions, you’ll be the hero our team members turn to in their hour of need.
• AI Enthusiast: We’re always looking for ways to incorporate AI into our systems and processes, and we want someone who shares our passion for innovation.
• Relentless Pursuer of Best Practices: Mediocrity is not in your vocabulary. You’re constantly striving to improve and implement best practices across the board.
• Wonderful to Work With: We believe in fostering a positive work environment, and that starts with having awesome team members like you!
• Communication Champion: Strong communication skills are essential for explaining, teaching, and assisting our internal team members with their tech needs.
• Vendor Relationship Ninja: Building and maintaining relationships with third-party vendors is key to our success, and we’re counting on you to excel in this area.

Requirements:

• 2-4 years of service desk experience.
• Support for Windows desktop operating systems.
• Diagnose and troubleshoot technical issues reported by users.
• Remedy hardware, software, and network issues, and assist with various software and hardware projects across the business.
• Create and maintain documentation for IT processes, procedures, and troubleshooting steps.
• Create and manage user accounts, email addresses, and access permissions.
• Perform routine maintenance tasks, such as system updates and hardware diagnostics.
• Advanced or above proficiency with Office products such as Excel, Word, Teams, and Outlook, and solid experience working with Microsoft Operating Systems (10, 11, Windows Server 2012-2019)
• Experience with any of the following technologies is also advantageous: AV Systems, Remote Access tools, VPNs, SharePoint, and Active Directory?

Why You’ll Love Working With Us:

• Dynamic Work Environment: No two days are the same when you’re part of our team. Get ready for exciting challenges and opportunities for growth.
• Innovative Culture: We’re always pushing the boundaries and exploring new ways to leverage technology to drive success.
• Collaborative Team: You’ll be surrounded by talented individuals who are passionate about what they do and eager to collaborate and share their knowledge.
• Career Development: We believe in investing in our team members’ professional growth and development. Whether it’s through training programs or mentorship opportunities, we’ll support you every step of the way.
• Fun Perks: From team outings to office snacks, we know how to have a good time while getting the job done.

If you’re ready to take your IT support career to the next level and join a company that values innovation, collaboration, and fun, then we want to hear from you! Apply now and let’s embark on this exciting journey together.